Frequently Ask Questions

Q: What is your average turnaround time?

In the normal circumstances by customers’ side, our average turnaround time is 8 to 10 working days after the finalization and approval of the required designs as we send specification sheets to clients before manufacturing and printing ordered packaging solutions.

Q: What kind of boxes do you manufacture?

Considering your demands, we manufacture a wider variety of packaging boxes, including rigid and folding boxes. We always ask our clients to provide their reference to provide them with the best possible solutions according to their requirements. 

Q: What type of printing you have?

We are best known in the packaging industry due to our unbeatable printing standards. Our printing experts are utilizing the latest screen, offset, and digital printing technologies and eco-friendly printing inks that allow them to incorporate catchy graphics, fonts, and other branding elements according to the needs of your desired packaging boxes. We also provide the best possible embossing and debossing services to make your required boxes unique and alluring for your customers.

Q: Can I get desired boxes on an urgent basis?

Yes, if you are looking for faster delivery of your ordered packages, we also offer rush delivery services that take 4 to 6 business days and will be costing you a little additional fee.

Q: Can I get my boxes designed and printed with my own artwork?

Yes, you can provide us your artwork and designing requirements according to your packaging needs. We are experts in giving your artwork a practical shape to fulfill your packaging needs. We also offer free design support for our clients to provide them with remarkable packaging solutions.

Q: What is the suitable file format for providing the printing design?

All JPEG, PSD, and PDF formats are acceptable, but we will be converting your provided designs into the PDF file as the digital printing devices and tools work well in this format.

Q: Can I get a physical or digital proof of the desired packaging solution?

Normally, we offer digital proof with a 3D view and flat sample in order to let our clients ensure what they will be getting after manufacturing and printing by ordering us their desired packaging boxes. For bulk orders, we also facilitate our clients with physical samples as well with a minimal sampling fee to guarantee that everything will be done according to the requirement and desires of our clients.

Q: How should I place the order?

We have made it easy for our clients to place their orders in a systematical way. You can place your order in these 4 easy steps.

  1. First of all, you should be submitting your quote request through our quotation system available on the website.

  2. After submitting your quote to us, you can mail us your artwork through the mail if you want to make use of your own designing skills.

  3. Approval of digital proof

  4. Once your payment is confirmed for the ordered boxes or any printing solution, your order will be shifted to the production house.

For further queries and details, you utilize our 24/7 available customer care services through our online chatbot system, where our sales and customer care representatives will be entertaining you in the best possible ways. You can also mail us at support@thecustomboxes.ca.